The Customer has a period of fourteen (14) days, as of receipt of the ordered Product, to exercise the right of cancellation without having to provide a reason or pay penalties, with the exception of the return shipping costs, which he will pay. In the case of an order involving several Products delivered separately, the period of fourteen (14) days begins as of receipt of the last Product.
To exercise this right, the Customer must inform NATURA BRASIL thereof by sending it, before expiration of the deadline at the following address:, an e-mail or the cancellation form sent with the order confirmation e-mail. It may also be downloaded here or provided by customer service, at the following address. The Customer must specify whether he wishes to make an exchange or obtain a refund. Otherwise, the return will be considered to be done for refund.
The Product(s) must be returned by the Customer, at the latter's expense, to the same address, no later than within fourteen (14) days after the letter or cancellation form is sent to the address appearing on the return slip.
The Product(s) must be returned, complete in their original wrapping and packaging (accessories, instructions, etc.), in good condition, not opened or altered, and in perfect resalable condition. Opening the Products or removing the plastic film surrounding them make those products unsuitable for any subsequent marketing; any Product that has been opened, destroyed, or whereof the original packaging has been damaged, will not be refunded or exchanged.
To facilitate refunds, the Products must be accompanied by the return slip and the order number.