This website uses cookies to enhance your experience.
Our approach to privacy
At Natura, we know that the protection of your personal information is essential to build a feeling of trust and establish a good relationship with you. We take the protection of your personal information very seriously.
This Privacy Notice informs you about the personal information we collect about you, how and why we use it, to whom we disclose it and how we protect your privacy.
Thank you for taking the time to read this Privacy Notice carefully to better understand Natura's processes.

Table of contents:
1. Privacy Notice
2. Who is responsible for your personal information?
3. When do we collect your personal information?
4. How do we use your personal information?
5. Sharing your personal information
6. How do you withdraw your consent?
7. Accuracy of your personal information
8. Your rights
9. Effective date and amendments to this Privacy Notice
10. How do we keep your personal data secure?
11. Internet-specific issues


1. This Privacy Notice
1.1. In this Privacy Notice, "we", "us" and "our" refer to Natura and "you" and "your" refer to you as an individual.
1.2. This Privacy Notice informs you about the personal information we collect about you, how and why we use it, to whom we disclose it and how we protect your privacy. It also sets out your rights in relation to your personal information.
1.3. This Privacy Notice supplements the terms and conditions of sale, which you can view online, the terms and conditions of use or any other notices and policies regarding the use of your personal information.

2. Who is responsible for your personal information?
2.1 We, Natura, a company registered in Suresnes, 92150 France, are responsible for your personal information. In accordance with the applicable laws on the protection of personal data, we are the "data controller" of your personal data. "Controller" is a legal term used to describe the person or entity that controls how your personal information is processed. If you have any questions about the use of your personal information, you can contact our customer service department using the contact information at the end of this Privacy Notice.
2.2 By providing us with your personal information, you consent to the collection and use and/or processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice. We provide you with information that explains why we need your Personal Data and how it will be processed.

3. When do we collect your personal information?
3.1 We receive personal information about you through a variety of means and channels, including through our stores, loyalty programmes, and online.
3.2 We also receive communications from you by post, e-mail, telephone, fax or text messaging via your mobile phone, although we prefer to communicate by e-mail as it reduces our impact on the environment. These communications may involve providing you with information as well as receiving information from you.
3.3 Here are some examples of the situations in which you provide us with personal information:
(a) By sending us e-mails and text messages (SMS)
(b) By interacting with us on social networking platforms (for example, when you like or comment on our posts)
(c) By adding offers, promotions or products to your shopping cart on our merchant website.
(d) By interacting with us in our stores or by telephone (for example, when you ask us for information about our products, request a refund or make a complaint)
(e) By registering accounts on our Website (for example, by providing us with your contact details and your preferences or interests).
3.4 We limit the amount and type of personal information we collect to that which is necessary for the purposes for which we collect it.
3.5 Although the precise details of the personal information collected will vary depending on the purpose for which we collect the information, in general we may collect the following information about you:
(a) Name
(b) Address
(c) Telephone number(s)
(d) Date of birth
(e) E-mail address
(f) Gender
(h) Language used
(i) Product category preferences

4. How do we use your personal information?
4.1 We collect your personal information for the following purposes:
To process your payments and to protect Natura and yourself from fraudulent transactions.
We may need to process your personal information to keep your payment information safe and to protect Natura and yourself from fraudulent transactions.

To ensure that the content of our website is presented in the most effective manner for you and your computer
We may occasionally use your personal information (such as your IP address) to analyse your use of our website, to evaluate the effectiveness of our website and to improve its content. Where appropriate, we will ask for your consent to the use of cookies before processing your data.

To provide you with goods and services
We may need to use your personal information to perform our obligations under a contract with you (for example, when you have purchased a product from us).
The use of your personal information is necessary for us to fulfil our legal and/or contractual obligations.

To carry out direct marketing activities, with your permission
We will need to use your contact details (such as your e-mail address, postal address or telephone number) to provide you with information that you have requested or that may be of interest to you.
We will ask for your express prior consent (opt-in) before sending you marketing communications.

To understand and analyse our sales, your needs and preferences
We may use your information such as your location or the benefits you are looking for in our products or services to help us conduct targeted market research based on trends and common factors so that we can develop, improve, market and provide products and services that meet your expectations. It is in our legitimate interest to process your personal information in order to develop, improve, market and provide products and services.

To allow you to participate in special offers and competitions
We will need to use your contact information (e.g. your e-mail address, telephone number or postal address) to ensure that you receive all the benefits to which you are entitled. In this case the use of your personal information is necessary for us to fulfil our legal and/or contractual obligations.

To enable you to participate in our awareness campaigns, petitions and activities related to our brand values
We will need to use your contact information (e.g. your email address, telephone number or postal address) to record your participation in campaigns, petitions and activities related to our brand values.
It is in our legitimate interest to process your personal information to record your participation in campaigns, petitions and activities related to our brand values.

To enable you to participate in customer research or focus groups
We need to use your personal information (e.g. your age, gender, geographic location) to help us conduct targeted market research based on common trends and factors so that we can develop, improve, market and provide products and services that meet your expectations.
It is in our legitimate interest to process your personal information in order to develop, improve, market and provide you with products and services.

To process exchanges or product returns
We will need to use your personal information to fulfil our obligations under a contract with you (for example, when you have purchased a product from us and have requested an exchange or return).
In this case the use of your personal information is necessary for us to fulfil our legal and/or contractual obligations to you.

To receive feedback from you
We may collect your personal information when we receive your comments about our products and other activities, on our website and/or mobile applications.
It is in our legitimate interest to process your personal information to develop and improve our products and services.

To respond to requests and complaints
We need to use your personal information to respond to your requests or complaints. In this case the use of your personal information is necessary for us to fulfil our legal and/or contractual obligations.

To enable you to join our loyalty programme and to manage your registration.
We need to use your contact details (e.g. your e-mail address, telephone number, postal address, date of birth) to ensure that you enjoy all the benefits to which you are entitled as a member of our loyalty programme (e.g. to send you a gift voucher on your birthday). It is in our legitimate interest to process your personal information to develop, improve, market and deliver our products and services.

To develop and improve our products and services
We will use your personal information in the event that we become aware of any undesirable developments or changes to our products.
It is in our legitimate interest to process your personal information for the development and improvement of our products and services.

4.2 As a general rule, we keep your personal information for as long as necessary to maintain a good customer relationship and to provide you with the best possible service. There are other reasons why your personal information may be retained for a longer period of time, for example for legal or regulatory reasons. However, if you choose to receive marketing communications from us, we will retain your personal information for as long as necessary (for direct marketing purposes) unless you withdraw your consent. If you wish to withdraw your consent or unsubscribe from our publications and marketing communications, please contact us using the contact information at the end of this Privacy Notice.

4.3   We may disclose your personal information if we are required to do so by law or if instructed by a competent authority. In addition, we may disclose your personal information in order to comply with regulatory obligations such as reporting an adverse reaction to our products to the appropriate authorities.

5. Sharing your personal information
5.1 We may share your personal information with other companies in our Group, but also with a third party that acquires us, a member of our Group of Companies or most of our assets.  
5.2 We may use other carefully selected companies, agents or subcontractors to perform services on our behalf.
5.3 Since it is in our legitimate interest and if you are already a customer, we may share your personal information with carefully selected companies that perform direct marketing activities on our behalf (for example, sending you marketing communications).
5.4 If you do not want us to use your personal information in this way, or to pass on your details to third parties and for marketing purposes, please let us know.
5.5 Each time we send you a marketing communication we give you the opportunity to unsubscribe from our mailing list by contacting us as indicated in the relevant communication.
5.6 We may share your personal information with our subsidiaries, affiliates or third parties outside of the European Economic Area for the purpose of providing services to you or supporting our business activities. If we transfer your personal information to these organisations, we will take appropriate security measures and put in place an adequate system of controls to protect your personal information, such as a data transfer agreement based on standard terms published by the European Commission and in accordance with applicable law.
5.7 We will only use your personal information for one of the specified purposes, if any, prior to its use, or where the processing of your personal information is necessary for the performance of a contract to which you are a party, or to respond to your request prior to entering into a contract, or where such processing is necessary for other legal purposes.

6. How do you withdraw your consent?
6.1    You may at any time withdraw your consent to the collection, use, disclosure or processing of your personal information by (i) contacting us as indicated at the end of this page, or (ii) writing to us as indicated (whether by email, post, text message, etc.), as specified in our communications, or in any relevant forms you may have signed (for example, for our loyalty programme). If you have any questions about the unsubscribe feature we provide, please contact us as indicated at the end of this page.
6.2    If when you became a member of our loyalty programme you agreed to receive marketing communications from us and you choose to terminate your membership, we will not consider this to be an automatic request to unsubscribe from our database or a withdrawal of your consent, and we will always consider that we have your consent to receive our marketing communications unless you specifically unsubscribe from the programme and expressly withdraw your consent to receive communications.  

7. Accuracy of your personal information
7.1 We keep personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.
7.2 It is your responsibility to inform us of any changes to your personal information and to ensure that it is accurate and up-to-date.

8. Your rights
8.1 You have the right:
(a) To access your personal information
(b) To request the rectification of your personal information
(c) To request the portability of your personal information
(d) To request the restriction of the processing of your personal information
(e) To object to the processing of your personal information
(f) To request the deletion of your personal information, and
if you have given your consent to the processing of your personal information, you have the right to withdraw your consent at any time.
8.2 If you believe that your rights have been violated or that your personal information has been compromised, you have the right to ask us to remedy the situation. If you wish to exercise your rights, please contact us using the details below.
8.3 We are committed to investigating all complaints received and will take the necessary steps to resolve any issues encountered, including, if necessary, amending our policies and practices.
8.4 If you do not receive a satisfactory response from us, you have the right to file a complaint with the relevant supervisory authority.

9. Effective date and amendments to this Privacy Notice
9.1 This latest version was updated on 17 February 2017 and revised on 18 July 2018.
9.2 We reserve the right to amend this Privacy Notice as necessary. If we decide to amend this Privacy Notice, we will notify you of these changes and publish the amendments on all relevant web pages.
9.3 If at any time we wish to use your personal information for purposes other than those set out in this Privacy Notice or disclosed at the time your personal information is collected (or for purposes consistent with the original purpose), we will notify you in advance. To the extent that your consent is legally required, we will only make such use if we receive your express consent for these additional purposes.

10. How do we keep your personal data secure?
11.1    We protect your personal information against loss or theft, unauthorised access, disclosure, duplication, use or modification through the use of security measures appropriate to the sensitivity of the personal information collected and regardless of the format in which it is held.
11.2 We use a variety of organisational, technical and physical methods to protect your personal information. These include:
(a) physical measures: locked cabinets, restricted access to offices and company alarm systems.
(b) technical tools: passwords and encryption, generally using industry best practices.
(c) organisational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
11.3 Online security is also a priority. We use security measures such as encryption and authentication tools to protect your personal information from unauthorised use. Firewalls are used to protect our servers and network from unauthorised users who could access and tamper with the files and other information we store.
11.4 We use Secure Sockets Layer (SSL) technology to protect your card information during online payments.
11.5 Payments made via our website and mobile application are processed in a secure environment using software provided by trusted third party providers.
11.6 As an international merchant, Natura has signed and seeks to comply with the Payment Card Industry Data Security Standard (PCI DSS) - to the extent appropriate to its type of business. For more information about PCI DSS, visit: https://www.pcisecuritystandards.org/.

11. Internet-specific issues
11.1 Links to other websites
(a) This website, or one of our various other websites, may contain links to other websites owned and/or operated by third parties or external online resources. When you click on one of these links, you are connecting to another website or online resource. We have no control over such third party sites or online resources and assume no responsibility or liability for their access and use or for the collection and/or processing of your personal information through them.
(b) We encourage you to review the privacy policies of such third party websites to understand how they collect and use your information.
11.2   Cookies and Web Beacons
(a) Our websites use cookies and web beacons.
(b) Cookies are light text files generated when you visit our websites or use our online services, that are stored on your computer and used only to identify your browser.
(c) We use three types of cookies:
(i) Session cookies are used when you visit the website and expire once you leave the site.
(ii) Registration cookies are small files generated when you register/login on the website: they remain on the computer you used when you registered and are used to recognise you when you log on to the website again using the same machine. We use cookies on our website to enable you to set your individual preferences and to help us provide you with a better user experience.
(iii) Third Party Cookies from suppliers who place their own cookies on our website, with our permission, and in order to improve the customer experience and usage in order to provide their services. For more information about this type of cookie and the options to disable or change your cookie settings, please refer to their individual privacy policies.
(d) Cookies help us to study the traffic on our website, save user preferences and track usage trends on our site so that we can understand which parts of our website are popular and make browsing even more enjoyable. We may also use cookies when you request services or information online.
(e) You may choose to decline cookies if your browser permits, but doing so may affect the ease of use of our website and your ability to access certain features of the site or carry out transactions.
(f) If you disable interest-based targeted advertising, you will still see online advertisements, but they will no longer be relevant to your interests.
(g) Tracking Beacons / Tags: Each web page on our websites contains tracking beacons / tracking pixels that allow us to track your progress through the various pages of the site. This information is then aggregated (depersonalised) before being analysed.

12. Minors
12.1 Unless otherwise stated, our website and mobile application are not intended for children/minors. The products we offer for sale on our website and mobile application are intended for purchase by adults only. We do not intentionally collect personal information from minors.

13. Contact us
13.1 If you have any questions or concerns about this privacy notice or the data collection practices described above, please contact us as indicated below:
(a) By e-mail: dataprivacy_international(at)natura.net
(b) By mail: Requêtes Avis de Confidentialité/Privacy Notice Requests, Legal Department, NATURA EUROPA SAS, 10 RUE CHEVREUL, 92150 SURESNES, France
13.1 Remember not to send sensitive information such as passwords, credit card information, etc. by unencrypted means (such as email).
Loading
Loading